FAQs

Alwaysfashion.com is Turkey's first online luxury store, established in 2008. Among its investors are Molu Jewelry, which was founded in 1956 and is one of Turkey's most respected and well-established jewelry brand, and Hasan Aslanoba, the founder of Aslanoba Capital.

All products offered for sale on our website are under 100% authenticity guarantee.

We have a physical store in Gokturk, Istanbul. You can find the details of our store from this link.

For certain product groups, we offer the opportunity to see the product before buying it. You can find out if this service is available for the product you want to buy by contacting us via this link.

You can become a member of our website free of charge by clicking this link.

Click this link to regenerate your password from the password reset page.

There is an "Unsubscribe" link at the bottom of all newsletters we sent to you. If you unsubscribe by clicking this link, no other newsletters will be sent to you again. However, you can also send your request to us by using the contact form at this link.

Shipping times are indicated on all product detail pages. The products in your order will be delivered to the shipping company within the time specified on the relevant product detail pages.

It's not possible place your order by phone. You can place your order easily on our website. If you need help placing your order, please do not hesitate to contact us.

We ship via Yurtici Cargo or MNG Cargo to the addresses in Turkey and via DHL to addresses abroad.

We deliver all addresses in Turkey. If there is no cargo branch in your location, delivery will be done on the basis of Mobile Region on certain days.

If your order has not been processed yet, you can send us your cancellation request using the contact form at this link or you can inform us by calling +90 850 303 70 60 . Unprocessed orders can be cancelled or you can return processed orders within 14 days by using your Right of Withdrawal.

Before accepting the delivery from a courier person, you must definitely check the outer package for damage and request a "Damage Determination Report" if you see any damage.

After the package is delivered to you, in case of any damage you notice, you can contact the relevant cargo branch within 24 hours at the latest from the delivery date and request them to prepare a "Damage Determination Report". If the cargo branch is not helping you in this regard, please inform us as soon as possible by calling +90 850 303 70 60 .

When you send the damaged product to us together with the "Damage Determination Report", the necessary return or exchange will be carried out by us.

You can send us your address update request using the contact form at this link or you can inform us by calling +90 850 303 70 60 . Necessary updates will be made by our customer representatives if your order is not shipped yet.

Delivery is not possible on public holidays.

If you select "I want a gift wrap" option from the "Gift Wrap" field in the shopping bag, your order will be prepared with a gift wrap. If you wish, you can add a gift note when you select gift wrap option in the shopping bag.

You can make your payments via Credit Card or Bank (Wire) Tranfer.

We offer installments to credit cards with Bonus, World, Maximum, Axess, CardFinans and Paraf features which are issued in Turkey. When you enter your credit card information on the payment screen, installment options will appear. You can make a single transaction with all credit cards except the ones specified.

Due to the relevant legislation, it's prohibited to offer installments to some product groups. In addition, if your credit card is not one of the credit cards with Bonus, World, Maximum, Axess, CardFinans and Paraf feature, there will be no installment option. For detailed information, use the contact form at this link or you can contact us by calling +90 850 303 70 60 .

Payment with credit card points is not possible.

Yes, you can make your payment with debit cards.

For all payments made by a credit or debit card on our website, it is obligatory to enter the 3D Secure password. Therefore, you can securely shop through our website.

No, we do not have cash on delivery payment option.

You can shop securely on our website.

We regularly update our security certificates according to SSL standards to provide you a secure shopping experience. All pages on our website are encrypted.

The certificate used by Alwaysfashion.com and Payment Infrastructure is SHA256 with RSA encryption and the key size is 2048k. This is the best possible encryption and is above the recommended minimum values.

No information about your credit card is kept by Alwaysfashion.com.

Credit card information between payment screens and banks are transmitted with a fully encrypted traffic.

It is obligatory to enter the 3D Secure password for all payments made by credit card. In this way, fraudulent transactions are prevented.

You can return the products within 14 days in accordance with the Return Policy. You can access all the details about the Return Policy by clicking this link.

If the product you want to exchange is in stock, we will be happy to assist you. In order to perform the transaction, it is sufficient to specify the product you want to exchange by selecting the "Exchange" option as the desired action when creating a return request.

We cover the cost of domestic return shipments sent in accordance with the Return Policy. Please check the Return Policy for detailed information.

As soon as the returned product(s) reaches us, the return process is started. After the necessary examinations are completed, the refunds of the returns made in accordance with the Return Policy are made within 10 working days in accordance with the legal regulations. As soon as the refund is made, you will be notified via e-mail.

After logging into your account on our website by clicking this link, you can view the current status information of the product you returned via this link.

When you create your return request, if you select the "Gift Card" option as the desired action, the refund amount will be added as a Gift Card to your account. You can use the Gift Cards for any purchase you want.